Talendrone - Technical Support Engineer (1st Line) in Stoke, UK

16000.00 - 18000.00 GBP Annual + GBP16000 - GBP18000 / Year + Bonus
13 Jan 2017
17 Jan 2017
Contract Type
Full Time
Talendrone.com is looking for Technical Support Engineer (1st Line) in Stoke, UK for our client that is one of the leading distributors of IT, communication & home entertainment products in the UK.

+++ Please DO NOT Apply if you are not eligible for employment in UK.

Here is Job Description:

• Location : Stoke, UK
• Start date : ASAP
• Job Type: Permanent
• Daily Rate: GBP16000 - GBP18000 / Year + Bonus

Primary Duties and Responsibilities

• Providing telephone, email based and onsite support.
• Assist clients with the use of the products and services and ensure best practice configuration.
• Train customers and partners with online training suits like TeamViewer for product demonstration or remote configuration.
• Create FAQ's and customer help documentation to support the products that are sold by Micro-P Security.
• Work with and provide exceptional support to company's VAD partners and resellers
• Provide industry leading levels of support to all customers at all times
• When required perform remote or on-site installation of products to a deadline.
• Work in conjunction with sales to scope and specify the correct products.

Person Specification

• Knowledge of TCP/IP and other networking protocols IPv4 and IPv6
• Knowledge of RIP, OSPF, NAT, Port forwarding would be a great advantage.
• Experience of configuring IP based products, firewalls and routers.
• Experience of complex networks and topologies and be able to determine route course fixes.
• Experience of routing concepts and knowledge of firewalls and routers.
• Experience backup products.
• Experience of strong authentication products and two factor authentication.
• Experience of SSL technologies and certificates.
• Experience of web based administration and command line interfaces.
• Knowledge of Microsoft operating systems, Linux and MAC OSX is also an advantage.
• Experience with Microsoft Active Directory, LDAP or other directory systems.
• Keep up to date with any vendor specific certifications or required external certifications.
• Instinctively find practical solutions to complex problems.
• Available to work away from home for up to 3 days or longer if the job requires it.
• Be happy to travel around the country or even overseas if required.
• Work in a team and knowledge share.
• Available to attend specific vendor training days away from home if necessary.
• Full driving license
• Demonstrate a strong awareness of and commitment to Ethics and Compliance and the Group Business Conduct Guidelines.