Talendrone - Technical Support Engineer (2nd/3rd Line) in Stoke, UK

23000.00 - 25000.00 GBP Annual + GBP23000 - GBP25000 / Year + Bonus+ Allowance
13 Jan 2017
17 Jan 2017
Contract Type
Full Time
Talendrone.com is looking for Technical Support Engineer (2nd 3rd Line) in Stoke, UK for our client that is one of the leading distributors of IT, communication & home entertainment products in the UK.

+++ Please DO NOT Apply if you are not eligible for employment in UK.

Here is Job Description:

• Location : Stoke, UK
• Start date : ASAP
• Job Type: Permanent
• Daily Rate: GBP23000 - GBP25000 / Year + Bonus+ Allowance

Primary Duties and Responsibilities

• Providing telephone, email based and onsite support.
• Assist clients with the use of the products and services and ensure best practice configuration.
• Train customers and partners with online training suits like TeamViewer for product demonstration or remote configuration.
• Create FAQ's and customer help documentation to support the products that are sold by Company's VAD..
• Work with and provide exceptional support to company's VAD partners and resellers
• Provide industry leading levels of support to all customers at all times
• When required perform remote or on-site installation of products to a deadline.
• Work in conjunction with sales to scope and specify the correct products.
• Be able to perform an installation either to a specific scope or work with the customer to design in a solution to successfully achieve the customer's expectations.
• Be trained to deliver technical training events and courses to a certified level (This will be done once sufficient training and experience has been attained).

Person Specification:

• Knowledge of TCP/IP and other networking protocols IPv4 and IPv6
• Experience of configuring IP based products, NAT, OSPF, RIP etc.
• Experience of complex networks and topologies and be able to determine route course fixes.
• Experience of routing concepts and knowledge of firewalls and routers.
• Experience backup products.
• Experience of strong authentication products.
• Experience of SSL technologies and certificates.
• Experience of web based administration and command line interfaces.
• Knowledge of Microsoft operating systems, Linux and MAC OSX is also an advantage.
• Experience with Microsoft Active Directory, LDAP or other directory systems.
• Keep up to date with any vendor specific certifications or required external certifications.
• Instinctively find practical solutions to complex problems.
• Available to work away from home for up to 3 days or longer if the job requires it.
• Be happy to travel around the country or even overseas if required.
• Work in a team and knowledge share.
• Available to attend specific vendor training days away from home if necessary.
• Be able to perform installation of the products we sell.
• Full driving license.
• Advanced knowledge of configuring firewall and routers would be a significant advantage.