Customer Care Specialist - Leading Holiday Lettings Business

WR Group Limited
Exeter, Devon
27 Jan 2017
24 Feb 2017
Contract Type
Full Time

Customer Care Specialist - Leading Holiday Lettings Business
Exeter, Devon 
£Competitive Plus Bonus Scheme & Perkbox Benefits, Extended Holidays, Ability to Buy Holiday, Pension Scheme, Sick Pay, Flexible Working, Employee, Family & Friends Discount, Childcare Vouchers, Social Events, Familiarisation Stays (stay in our client's holiday homes!), Cycle to Work Scheme & More! 

Are you determined to deliver great customer service? Would you like to join a small but entrepreneurial company with a people centred culture and a genuine passion for their product? If so, read on. 

Our client works with a fantastic product and aims to deliver a personal and exceptional service from start to finish. They are now looking for a Customer Care Specialist to join their team on an annualised hours contract. 

Within a fun and collaborative environment, you'll have the chance to make a real impact on making our client's customer experiences special. 

As this is an annualised hours role, you'll be able to work the majority of your hours at times when you can earn the highest bonus. During off-peak times, you'll have the time off to catch up with your favourite shows, see friends and maybe even travel (you'll have discounts for some great holiday getaways after all). 

As a Customer Care Specialist, you'll be tasked with promoting and selling our client's products as well as resolving any customer queries. 

Acting as the friendly voice of the company, you'll respond to all incoming telephone calls and email requests in a prompt and professional manner. Additionally, you'll perform a range of basic accounting tasks. 

Think you've got what it takes? If so, you must have: 

- Previous customer service experience, gained either face-to-face or via the telephone 
- At a minimum, GCSEs (or equivalent) at grades A* - C, including Maths and English 
- The flexibility to work shifts throughout the week, (weekdays and weekends), between 9:00am - 8:00pm 

Empathetic and approachable, as a Customer Care Specialist, you must be a clear, concise communicator with an analytical mindset. Strong numerical skills and a proactive approach are also key. 

Travel experience, enthusiasm and good knowledge of the South West would be highly advantageous. 

Please note, there are a number of full and part time shifts available throughout the week, including some split shifts of 9:00 - 12:00 and 17:00 - 20:00. 

As this is an annualised hours contract, you may be required to work more shifts during the summer, January and February, with less or no shifts during November, December, March and April (giving you plenty of opportunities to enjoy some time off and travel). 

To apply for the role of Customer Care Specialist, please apply via the button shown. 

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. 

Additional Keywords: Customer Care Specialist, Customer Service Advisor, Annualised Hours, Customer Service Executive, Customer Support Representative, Customer Service Rep, Call Centre Agent, Contact Centre Advisor, Customer Care Advisor, Customer Service Co-ordinator. 

Working hours: Full and part time shifts available throughout the week, including some split shifts of 9:00 - 12:00 and 17:00 - 20:00