Business Intelligence Analyst

Mego Employment Ltd
18 Apr 2017
21 Apr 2017
You will have a proven track record of adding value through business analysis, producing analytics and interpreting results to deliver data driven insight & recommendations. Key Responsibilities Carry out analysis work, interpret results and make recommendations to ensure continuous improvement for all client projects across the business. Apply relevant tools and techniques to data analysis Ensure that data outputs are delivered on-time, within scope and within target expectations Review and analyse project and operations processes, rules and procedures; recommend improvements and suggest new ones as needed; establish operational standards and best practices Implement routines to monitor and track progress on all activities Create and maintain comprehensive process documentation Deliver timely and accurate data analysis on performance against Key Performance Indicators (KPIs) Write reports and presentations to summarise analysis results and recommendations; and deliver these to senior stakeholders Skills & Experience 3 years experience working in an analytical role Strong numerate, statistical and analytical background, with a relevant degree Experience of data manipulation using software such as SQL, Access and Excel is essential Experience of data analysis & visualisation tools such as SPSS, Minitab or R The ability to explain basic statistical terms to non-technical stakeholders Strong data evaluation skills Ability to present in a clear and concise manner to various levels across the business, both verbal and written Experience with being part of complex data management projects, including all phases of the project life cycle from scoping and planning, requirements gathering, design, development, testing, and go live through to evaluation Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus Excellent communication / relationship building and stakeholder management skills Multi-channel, call centre/customer service & support experience within a business and/or technology environment is also desirable.