Single Point of Contact (SPOC) Assistant
Title: Single Point of Contact (SPOC) Assistant
Location: Based in Poundbury but will be required to travel throughout Dorset
Salary: £16,000pa pro rata for part time
Contract Type: Permanent part time
Closing: First suitable candidates will be appointed
The organization is a registered charity that has been providing care, support and advice for 30 years to vulnerable people across Hampshire and Dorset, giving them the tools and resources they need to live independent, secure and valued lives.
We have an opening for a 30 hour per week Single Point of Contact (SPOC) Assistant to join our team in Dorset. This position will involve supporting women, men and children experiencing domestic abuse.
You will respond to initial countywide enquires and help process client referrals to and through the service, working alongside those undertaking the assessments. Under direction and supervision you will assist with the allocation and matching of clients to our Support Workers and refuge provision. You will also work alongside the Support Workers and landlords in the resettlement of clients from the service.
Due to the nature of the work being a car driver with a car for work, as well as the ability to work evening and weekend hours as part of a rota is essential for this post.
The ideal SPOC Assistant will have experience of working with people that have been the subject of domestic abuse. You will be warm, approachable and adopt a person-centred approach at all times, having the ability to remain calm in an emergency situation and act professionally.
The ideal SPOC Assistant will have excellent written and verbal communication skills as well as good organisation practices to ensure all support paperwork is completed and referrals are processed and allocated appropriately and in a timely fashion. You should also have good IT skills and a sound understanding of how to use email, Microsoft Excel and Word packages.
As a SPOC Assistant you need to have:
* Experience of working with women, men and children who have been subject to domestic violence and abuse
* An understanding of best practice in relation to domestic violence and abuse including risk assessments (DASH RIC/MARAC)
* Knowledge of housing and welfare benefits
* Experience of working effectively in partnership with others
* Good IT skills, including experience of using email, Excel, and Word
* The ability to work flexibly to meet the needs of the service and clients, which will include some evening and weekend working
* A full driving licence with access to a vehicle for work purposes and the willingness to travel across the service area
If you choose to begin a career with our organisation, you are guaranteed:
* Competitive rates of pay and paid travel time.
* Enhanced annual leave entitlements, sick pay allowances and pension scheme contributions.
* Excellent and professionally certified training.
* Real opportunities to develop in your profession.
* Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
* Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
* A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
* The chance to work with amazing people.
If this sounds like you're ideal role we're keen to hear from you as soon as possible, so don't delay as we will be appointing the first suitable candidates and we want to hear from you! Please click 'Apply' to forward your details on to us; ensuring that you include your name, email address and a contact telephone number. You will then be contacted by the recruiting manager who will talk to you about the position and ask a few key questions to make sure that this is the right role for you.