Customer Service Administrator

Dixons Carphone
30 Apr 2017
13 May 2017
The Role Customer Service Administrator £8615.38 plus great benefits package, including a bonus of up to 10%. 21 hours per week Shift Pattern - Early and Late on a rota basis Early Shift 7am - 2pm Late Shift 4pm - 11pm Location: Plymouth, Plympton As a Customer Service Advisor with the Knowhow Team at one of our Customer Service Centres (CSC) your day will never be dull. Supporting our colleagues on a variety of shift patterns this exciting and challenging role will require you to coordinate a range of Admin tasks that are critical to our customer service. Description Be part of a team that’s totally connected. Explore a technological world that’s beyond the ordinary. Deliver outstanding customer service. You will be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Your duties can range from liaising with colleagues to dealing with driver’s issues and you’ll be updating customers along the way. No day will be the same and the pace and variety of the role means we require someone who can think on their feet and manage their workload efficiently. What you’ll need: Previous administration experience in a delivery or customer focused role You will ideally come from a background of handling calls from a variety of sources and know how to multi task A passion for wanting to help customers As well as a great salary, benefits of working for us include: pension, 4 weeks holiday, store discount and access to a range of subsidised offers and benefits including childcare vouchers, discounts on holidays, cinema and travel. Do more. Get more. Share your passion in a career where every day is different, and where every customer offers you the chance to make amazing happen. This job was originally posted as

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