Technology Support Advisor - Geek Squad

Dixons Carphone
04 May 2017
11 May 2017
Technology Support Advisor (Laptops & Tablets) – Geek Squad30, with flexibility to work additional hours£7.70 for under 21’s £8.20 for aged 21 or over Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations, and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Dixons Carphone.Forget what you think you know about IT support and the people who work in it. With advanced technology now available to so many of us, helping everyone get the very most out of the kit and content they have or are looking for, is more important than ever. If you have a love of technology and a passion for demonstrating it, the Geek Squad is where you belong. We’re coaches in computing.We don’t demand that you bring advanced technical knowledge with you as it’s not this which sets our service apart. What we do ask for is your enthusiasm and curiosity – our team of subject matter specialists will provide you with all of the training and development you could ask for.Any time of any day, you never know who’s going to call into the store or what problems they’ll bring: A temperamental tablet, a challenging budget or a smartphone that won’t switch off. A budding DJ, a grandfather with family all over the world, a CEO who needs everything done ASAP. You’ll be there – whatever they need, whatever it takes – to coach people through their technological issues.As a Technology Support Advisor you will:- Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct- Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions- Facilitate the complete solution of product sales, upgrades, installations and service in the store. - Personify and uphold the Geek Squad service standards.We’ll make sure that you get plenty of training, support and encouragement of your own– and there are lots of career paths to explore across the wider Dixons Carphone group.The rewards are pretty special too. We offer one of the best packages in retail, with benefits including holiday, pension scheme and great discounts. What are we looking for from you? You need to build a rapport with customers – asking the right questions and finding the right answers. At the heart of our success is fantastic customer service – being responsive to requests, keeping explanations clear and simple, and ensuring every customer leaves us delighted. So customer facing experience (ideally within a retail team) is important, as is a personal drive to deliver the very best solution to everyone you meet. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves. Bring your passion, make amazing happen. Follow Dixons Carphone on LinkedIn, and also on Twitter jobsatDC