Technical Support Analyst (Cloud Software)

Verticality Ltd
£20000 - £25000 per annum
10 Aug 2017
16 Aug 2017
Application Support Analyst (Cloud Software) Location: Exeter | Taunton | Exmouth | Torquay | Okehampton Salary: £20k to £25k Keywords: Junior, Application Support, Technical Support, Support Analyst, Implementation Consultant, Data Analyst, Reporting Analyst, SQL, Talend, JIRA, Zendesk Tech Support Analyst required for a rapidly growing Cloud based technology company in Exeter to support our growing customer base. We are looking for someone that can work closely with our customers and get a real understanding for their business needs; resolving issues where possible and working closely with the development team to make improvements to the customer experience. This is a fantastic chance to join a team of dedicated individuals and work for a smart company that prides itself on its ability to create and develop bespoke solutions for their clients. Great office environment, colleagues and career potential exist. We`d mostly be looking for the below - Around 2 years commercial experience in technical support role - Solid experience in SQL - Excellent communication skills - User documentation writing and customer training experience - Ability to multi-task and manage multiple customer queries simultaneously - Previous experience with Jira/Zendesk (or similar) To make an application or to find out more about the role and the company, please pop your CV across or call in for a chat. Thanks